The nearly half of Australia woke up on the morning of November 8th, and found that it was unable to access the Internet and unavailable calls.Then within 16 hours, whether it is individual or government agencies, hospitals or clinics, trains, shops, restaurants, enterprises, etc., they are affected by varying degrees.If you lose, you cannot call the emergency rescue phone.
The smart home system of the athletes of the Paralympic Jonkers cannot be operated due to the interruption of the network, causing her to be trapped in bed.the next morning.
The above is a serious event caused by the comprehensive paralysis of the Optus network.The incident occurred around 4 am on the same day. Many people watched the morning TV news before they learned from the Communications Minister Roland.The minister believes that the Internet has been paralyzed for several hours, and the situation is serious. It is required to explain to customers who are still waiting for news as soon as possible, so that they can arrange alternatives as soon as possible.
After that, Kelly Bayer Rosmarin, President of Australia, apologized again and again and confirmed that there was a problem with the Internet. The engineer was being repaired, avoiding it lightly.The Audus team has always been committed to first -class customer service.
Australian Assistant Captain Jones believes that the President Australian President at the critical moment after the incident occurred, the dragon did not see the end of the end.The telecommunications industry appeal commissioner Gibet said that if Australia does not make reasonable compensation for customers, she will intervene in exercise of power so that customers will get the compensation they deserve.The maximum compensation amount she can handle in her office is $ 100,000 (about S $ 88,000) and $ 1,500 for commercial customers.After the incident, the sales of some competitors in Audus folded four times.Augus is willing to provide the 200GB traffic of affected customers as compensation, which is reprimanded as insignificant and empty compensation by various circles.
The Australian and opposite consensus quickly reached a consensus and agreed to investigate the paralysis incident in the Senate.Governments at all levels will also review Augus, including reviewing the contracts signed by it, and relevant government agencies will also investigate whether there is any illegal.The Senate's investigation will focus on the handling of the incident in Auduz. Customer compensation and the government can avoid people from calling for help when people occur on network problems in the future.
The Australian government has no relevant laws to issue huge fines on Australia on the incident of network paralysis. It can only urge consumers and affected enterprises to express their opinions on the incident and collect evidence in order to compensate Australia.
When the system was invaded last year, when the customer's personal capital was read, the Minister of Cyber Security O'Neal was extremely dissatisfied, because it was completely defensive, so that cyber criminals could easily read the information.The minister did not agree with Augus' words, that is, it was a complicated cyber criminal approach.With the occurrence of this incident, it is not an exaggeration to say that Augus' goodwill sweeping the ground.
Australia does not seem to realize that they have brought huge inconvenience and money loss to Australians, causing extremely dissatisfaction in all walks of life.
Auduus misleads the customer because of the customer ordering settings, which caused customers to buy content service products provided by third parties without knowing or unknown.In 2019, the court was fined $ 10 million.In addition to fines, Audu also provided a refund to relevant customers.This is not only the business ethics of the sales of misleading customers. The entire process also includes the problem of unable to cancel services and help, involving the quality of customer service.If the problem is found, it will be actively dealt with, and it will not evolve to the charged court, and finally pay huge fines and self -destructing goodwill.Does the company think that they have made mistakes, or is the profit too considerable?
According to the 2022/2023 report of the Australian Telecommunications Commissioner, customers' complaints on Australia have increased by 29.5%compared to the previous year's report. The complaint mainly involves the stolen case of last year.In the past four years, complaints against Augus are 10,000 to 20,000.And customers who can only endure.Is there a fundamental problem in the existence of Augus online products or a similar to the AOL (online) system similar to 20 or 30 years ago, so that no matter how good the customer service is, it is helpless?Otherwise, how can the president and executive call some customers every week to solve their problems, but the problem is endless?Perhaps this is a first -class customer service recognized by executives, but in fact, the cure is not cured!
In addition, Audus high -profile Gladys Berejiklian, the former New South Wales governor of the New South Wales, was recruited to the company's head of the department.Act of.Is this telling everyone that the honesty office is wrong?Perhaps the President of Australia and Bredlian have worked together in the Republican Bank of Australia, so they believe that the latter's character and ability is okay; but I think that it is not too late to wait for the results to have a result.In the end, although the investigation results of the Integration Office were not recommended to prosecute Bredlien, it ruled that her behavior constituted serious corruption, and she appealed to the results of the investigation.
Hearing disclosed a few points
On November 17, the Australian Senate began a hearing of paralysis of the Audus network as scheduled.At the two -hour hearing, we learned a few points: Auduus had no risk response plans to deal with the full paralysis of the network similar to this time; the incident occurred after the software upgrades of the new telecommunications for the Internet exchange point, while other new telecommunications used by Xin TelecomThis service company has not been affected; the original settings of Australia's routers can trigger the incident; the president and the network supervisor only know that the phone card of other telecommunications companies must be added after the incident.need.
The investment amount of Xin Telecom in Australia is huge. Obviously, its subsidiary Audus's management has not fulfilled its management.The equipment is not set according to its own situation.
After the customer's personal capital was read and the network was fully paralyzed, the media had visited employees who were insidious and resigned.problem appear.I think that this is a careless person, and the parent company has no doubt about the helm in the general direction, but a large company like Xin Telecom is unlikely to intervene in the personnel, training, sales, equipment settings and personal capital protection of overseas subsidiaries.What happened?
Australia is the second largest telecommunications industry in Australia. Even if I have never thought of being a boss, it should not be compared with the company that was faced with similar problems when facing the system.These two things that happened in Audus are the most in Australian history!
The sustainable operation of enterprises is indispensable to cherish the trust of customers, commitments to customers and employees, and responsibilities to the boss, society and the government.
Rosa Marin has resigned on November 17, but the problem will not disappear with the resignation of President Australia. The successor must be able to recognize the crux of Aocus, adhere to the excellent business values, and obtain the government's trust.In the province, you can lead Australia to break away from the predicament and create good achievements and value.
I hope that Audu Sisi can also become the light of Singapore like Xin Telecom, instead of becoming a tumor on Xin Telecom.
The author is a company director living in Australia
