Based on the experience of obligating people to operate mobile phone applications several times, it is found that some of the challenges of digitalization in the elderly ethnic groups are currently required.This has nothing to do with whether the audience is familiar with English, and many fluent English Angori is also trembling.When the digitalization of all parties was quickly implemented, some old people felt that they were abandoned by technology and were very passive, and they didn't even want to continue to follow up.
There are three parts of the more obvious problems: mobile phone hardware, application design and interface issues, and the problem of fraud panic.Not everyone faces all three aspects, which is related to the different process, experience and trust of scientific and technological trust in the digital journey.
The brand, operating system, and words (and translations) of mobile phones are slightly different. Installation guidelines cannot take into account the mobile phones of all brands.Many times, I have to change my mobile phone to English, and then set it to Chinese before I can explain it clearly.When replacing the mobile phone, there are data backup, telephone cards, and data supporting issues. The contract update (forced) pays for the new technology. The old mobile phone does not support the application of the new version or the manufacturer no longer provides software updates, the screen of the screen is thick, etc.The pain in the user's heart.There are also various passwords, and some of the elderly simply put the note written on Singpass and other passwords on the side of the phone.In short, the problem of mobile phones has been for many years, and no improvement has been seen. I won't go into details here.
I heard that the application is for the benefit of the public. The design is people -oriented, but the facts are far from the promise.The suppliers and developers of outsourcing are different, the words are not uniform, and the interface is not standardized. It will often bring you different "surprises".Young people are accustomed to this environment, guessing or randomly, and they have passed the level. At most a few words of complaints, the timid old man is afraid that he will not know what will happen, and he will sigh and sigh for help.
The problem of fraud is even more disturbing, and even to the point of abandoning food because of negatively.This will be a major obstacle to the digital journey, and the official should minimize confusion when promoting application.For example, it was just told that "do not follow the links attached to the SMS (SMS) at will", but the neighboring shopping coupon of the community development director will be operated by the link in the SMS.
Last year, I ignored the call of the mobile phone number of +65, but received a text message asking me to contact a police officer who contacted the traffic police. Because it was unable to verify it, of course, I ignored it. After the opinions of the family and friends, they even reported SCAMSHIELD.I didn't expect to receive a traffic police letter two months later, saying that I would "despise" warnings, and a statement reported to the police for a limited time.Fortunately, it was just a small misunderstanding of Sesame and mung bean, not an official.During this period of wind, let alone the old man, everyone would doubt this communication method.
Since smartphones have been selected as the entry key to the smart country, can they think carefully, how can it solve or reduce the inconvenience of the above?Don't just have a "ideological camp", and it is a matter of implementation of one or two "fast win" solutions.In addition to business and entity restrictions that cannot be changed, it may be necessary to educate the operation and application principles, systems, and support technology behind the elderly.
We may ignore that the mobile phone is not just as simple as "phone+TV". Its complexity is more than that of a computer.If you just want to rely on randomly, it is difficult to keep up with technologies such as constantly updated communication and cloud data operation processing.It is time to design and implement a tolerance, patience, understanding, easy, and friendly smartphone education project for the elderly.Since learning is a lifelong thing, we must continue to implement it patiently, and we cannot waste money for the indicators.In addition, creating a community support network allows elderly users to share experience and mutual assistance with each other. Volunteers can also help the elderly solve unexpected problems encountered during use.
Not only for elderly users, the design of the application is currently more concerned.Now that the application is named "beneficial users / customers", indirect users and customers need to pay for these "benefits". Then the application and interface should be based on users and customers, and they should also think for the elderly.Using simple and intuitive interfaces, clear buttons, standardized labels, and unified icons can reduce the burden of learning.Improve the "tolerance" of applications, so that users can rest assured that they can easily learn and learn them easily. Pressing the wrong key is not hindrance. Careful collection of feedback and continuous optimization.To avoid additional operations such as "identifying people and robots" at any time; even if it is really necessary, you should use local familiar pictures, not exotic culture.Query assistant, etc., it is best to launch after the successful test is successful, lest laughing up.
When it comes to the part of anti -fraud, we must particularly educate the elderly to pay attention to privacy and security issues, emphasize the privacy and security measures of digital tools, enhance their trust in science and technology, and ensure that personal information is fully protected.Perhaps all official official announcements, text messages, and information can only be issued through some certified and licensed mechanisms. At the same time, they can support inquiries and inquiries. For example, users who check the call number can enhance the user's trust in the system.
The elderly are not a disadvantaged group. They have sufficient life experience and knowledge, as well as enthusiasm for learning.However, if you only take care of the digitalization of a lot of money and forget the details, it will make users feel that everything is always not as good as the old, and losing patience and confidence in technology.I am afraid that the use of technology is because it is too fast and does not understand; it does not need to be because the new is not as good as the old, it is not attractive; the abandonment is because of disappointment and losing confidence in technology.This is due to the neglect of the details when the implementation of digitalization, not because the elderly have no longing for the convenience of wisdom countries and the improvement of the quality of life.
The author is an electronic engineer
