After the Argentine King Messi Hong Kong's storm, the organizer Tatler Asia announced half of the reference on the 30th of the New Year (February 9).Huang Fengxian, Director of the Hong Kong Consumer Council, said on Tuesday (February 13) that as of the thirty night of the year, the Consumer Council received more than 1,300 complaints.After receiving more than 10 complaints, she also said that during the mediation process, the organizer worked very hard that the current plan was the most direct arrangement of fans.
Comprehensive Sing Tao Daily and Radio of Hong Kong reported that Huang Fengxian admitted in a program that he did not watch the game in person. He understood that Messi did not appear to make the audience very disappointed, but asked many people.The experience of guest performances is very good. During the coordination with the organizer and the Cultural and Sports Brigade, I have considered whether the organizer will organize another activity, whether there are special souvenirs and send it to the holder. Considering the organizer, the organizer will consider the hostFang's ability believes that it is currently a good arrangement, and the organizer is promoted to handle the details of the refund as soon as possible.
The Saudi Yashengda team originally scheduled to play in Shenzhen at the end of January. The Portuguese king Cristiano Ronaldo could not play due to injuries.Whether the Western incident will be arranged, Huang Fengxian explains that each organizer is different. According to past experience, it may not be refunded. This approach is not one of the considerations of this refund arrangement.
She also said that if there are superstars in Hong Kong to hold a concert or fail to appear for different reasons, the travel expenses may not be able to withdraw when visiting Hong Kong, because there may be a tourism experience, visiting relatives, etc.This compensation arrangement will be difficult to deal with or mediate. It depends on every situation. Therefore, the general principle is that the ticket refund is refunded, not included travel expenses.
As for the arrangement of different categories of tickets, Huang Fengxian emphasized that it cannot be explained by the organizer, but in general, the sponsorship ticket is sent by the sponsor, or other ways to sell them.The business discusses that the Consumer Council is most concerned about the tickets bought by the official channels. I believe that even if there is no ticket at the end of the citizens, they have a record of buying, which can prove to buy tickets.She said that the Consumer Council did not discuss the details of the refund with the organizer and gave the organizer time.
In response to how to deal with future events, she believes that the focus is on communication, especially when the organizer states that when selling tickets, it allows consumers to understandAfter the incident, there are many discussions, including how the commercial contracts join the protection clause in the future. I believe everyone will go through the matter and have a good wisdom, and they will do better in the future.
