Hong Kong Cathay Pacific flightThe three airliness involved was fired. After three apology of Cathay Pacific, the company's chief executive Lin Shaobo said that the incident had a major damage to the image of Hong Kong and Cathay Pacific. The decision to dismiss was based on protecting the interests of the company and all employees.He emphasized that the company needs to reflect on humble.
According to the Sing Tao Daily, Lin Shaobo sent an internal communication to all employees on Thursday (May 25) that Cathay as a high -quality service brand and a local airline in Hong Kong, who has the responsibility to show enthusiastic hospitality and in orderCustomers from all over the world provide the best service, and also have the responsibility to take care of all guests, regardless of their background.However, in recent discrimination storms, the three employees have published improper comments to customers, and they obviously have not fulfilled the above responsibilities.
Lin Shaobo said that the incident has been widely reported by the media in the mainland and Hong Kong. It constitutes a major damage to the image of Hong Kong and Cathay Pacific."This is necessary for protecting the interests of the company and the interests of all our employees."
Lin Shaobo also said that the incident strengthened some guests' perceptions and believed that Cathay Pacific has not always provided high -quality services with different background guests.There are also many comments in the workshop that this is not a single incident, but a deeper problem to be solved. The company now needs to reflect on the internal culture with an open mind (now we must reflect Humbly, Examine Our Culture Deeply and take comprees to turnaround the p Erception)He also said that he would personally lead the inter -departmental working group to investigate in depth and propose the corresponding improvement plan.
Lin Shaobo also mentioned that the incident brought frustrations on Cathay Pacific's "Rebuild Journey", but it will be regarded as a valuable lesson, which will take this as an opportunity to further enhance Cathay Pacific services.Quality and consistency.He will work with employees to make Cathay Pacific one of the best service brands in the world.
According to the statement of Cathay Pacific Wednesday, English is the official language and the language of the company's assessment, and it is said that Cathay Corporation's firing employees and other decisions are sad.The air service union is an independent union and never represents Cathay Pacific.Cathay Corporation does not accept, support or agree with the union's position on the matter.
Cathay Pacific Airlines involved in discrimination against non -English passengers has continued to ferment in the past few days.Cathay Pacific issued an apology statement three times and announced the firing three employees involved in the evening on Tuesday (May 23).
Many official media in the mainland have issued a statement in the past two days to criticize Cathay Pacific to discriminate against mainland passengers.Hong Kong Chief Executive Li Jiachao said on Wednesday that the disrespectful words and deeds of Cathay Cathay Pacific have harmed the feelings of Hong Kong and mainland compatriots, emphasizing that "this is a serious incident that destroys the image of Hong Kong and hurts Hong Kong and mainland compatriots."Lin Shaobo also apologized to the passengers and the public in Mandarin on the same day, emphasizing "zero tolerance" about acts.
However, the Cathay Pacific Union issued a statement on the same day that according to the company's guidance, English is the official language and the language of the company's assessment.The union also said that Cathay Pacific will support employees to protect themselves, and it is regrettable to get sad news.
