Hong Kong Cathay Pacific air service personnel were reported suspected discrimination and non-discrimination.English passengers, Cathay Pacific apologized for this and said they would investigate seriously.
According to the Hong Kong Sing Tao Daily, some netizens recently posted on the social platform, saying that when they were on Cathay Pacific Airlines last Sunday (May 21), they saw that there were vacant uniforms discriminated against non -English passengers on board.
The netizen said that he took flight CX987 flight CX987 on May 21, 2023, flying from Chengdu to Hong Kong, just sitting in the last row of empty service staff to prepare meals and rest, butI heard that Cathay Pacific Aircraft Personnel used English and Cantonese to complain or make fun of passengers during the flight of the plane.
According to netizens, when a passenger wanted to get a blanket with the aircraft personnel, he was laughed at the air service staff and said, "If you cannot speak blanket, you cannot has"In English, you cannot get a blanket), "Carpet is on the Floor" (carpet is on the ground), etc.
He said that when the passengers sitting in the front row tried in English to ask how to fill in the inbound card, they also received the answer from the empty service personnel "impatient";When the child goes to the toilet, the empty service staff uses Cantonese to broadcast that the "security signal lights have not been extinguished, please return to the seat", but then the flight attendant complained to his colleagues: "They can't understand people."
The netizen said that he didn't understand why he had such a great malice for passengers who didn't speak English and Cantonese, and could not do basic respect for passengers.The netizen said that before getting off the plane, he asked the flight attendant to explain the above situation and informed that he would make a formal complaint.
In response, Cathay Pacific issued a statement on Monday (22nd), saying that it was known that the unpleasant experience of the passengers on the flight and apologized deeply.The statement said that Cathay Pacific has always been committed to providing high -quality services for passengers. It attaches great importance to this incident. It has contacted relevant passengers to understand the situation further and will conduct serious investigations.A deep apology.
