Hong Kong Cathay Pacific Airfareer involved in non -English passengers' incidents, and the Hong Kong Chief Executive Li Jiachao said, expressing that he was very angry and disappointed with the incident, and criticized the incident to destroy the image of Hong Kong.
The Li family super on Wednesday (May 24) posted on a personal Facebook post saying that he was "very angry and disappointed about the disrespectful words and deeds of the Cathay Pacific crew's disrespect for mainland Chinese passengers.
Li Jiachao said that these disrespectful words and deeds hurt the feelings of Hong Kong and the mainland compatriots, and destroyed the cultural and values of Hong Kong's consistent respect, politeness, and integration.
He emphasized that Mr. Lin Shaobo, CEO of Cathay Pacific, reflects the severity of the incident. "This is a serious event that destroys the image of Hong Kong and hurts Hong Kong and Mainland compatriots."
Li Jiachao pointed out that although the three crew involved in the case have been fired, similar situations cannot be forces.He also called on Cathay Pacific to review training and service quality, improve customer service culture, and reshape the image of hospitality that respect and polite, so as to live up to the expectations of the air.
According to the news bulletin of the Hong Kong Special Administrative Region Government, Lin Shixiong, the director of the Hong Kong Transport and Logistics Bureau, also issued a statement on Tuesday (23) that he has paid great attention to Cathay Pacific, and requires management to improve services immediately.Essence
A mainland netizen on Monday (May 22) on social networking sites, reported that Cathay Pacific air service staff discriminated against non -English passengers, and immediately detonated the public opinion field; Cathay Pacific Airlines had issued three even three copies of this.The statement apologized and fired three vacant staff involved.
The official media Xinhua News Agency published an online review article on Tuesday (May 23) that Cathay Pacific, as a company, collects the money of customers, is arrogant and rude.In the service industry, they were complained again and again for service issues. The anger of netizens pointed to the arrogance and contempt of customers in their bones."This is a problem with Cathay Pacific again and again. While apologizing, the crux of the symptoms that resolutely do not change."
The article also emphasizes that consumers will "vote with their feet", "Cathay Pacific wants to go on.If you want to go on for a long time, you have to look at this public opinion from the root, and find a solution from the corporate culture, not the insignificant words for the pressure of public opinion. "
The article finally said:"In change, Cathay Pacific can fly far, it is a question mark. "
