In recent years, Singapore has spared no effort in promotion. The three -year -old crown disease has prompted government departments and private enterprises to change gear and accelerate.And backward mood.Readers at this newspaper exchange station often have complaints that are inconvenient and confused in the face of digitalization, indicating that this is the true feelings of many people, especially the elderly.Relevant parties and all sectors of the society should be faced, avoid rushing forward with the thinking of "digital first".
The Minister of Communications and News and the Second Minister of the Ministry of the Interior Yang Liming pointed out a few days ago that digital is not the only one, and the only digital will exclude many people. The necessary services should still provide non -digital options.This statement is worthy of considering the relevant personnel of government departments and private enterprises.
According to readers' reports and media reports, many people complain about the rapid shift of banking business to digitalization, especially the reduction of branches and counter services., And wait longer to get service.In addition, more and more restaurants cancel the physical menu, which is also an example for customers to scan some dishes with mobile phones.For middle -aged and elderly people, especially those with old -fashioned eyes, it is very inconvenient to use. In addition to complaining on the Internet, some elderly people simply pull those restaurants and no longer patronize, and eventually become a situation of defeat.
The reasons for accelerating digitalization in the retail and catering industry can be understood. Especially after the epidemic, the number of people in the epidemic has a serious shortage, and the ordering of mobile phones has become a way to quickly solve the problem.However, there are many types of customers. If they cannot take into account different needs, they may impact the business without losing money.
Data show that people who are more familiar with digital skills have increased, indicating that the efforts of the active promotion of all parties are effective.But at the same time, the old age of the previous age is not only familiar with the step of mobile phone application, but also worried about the invincible fraud or being invaded by hackers, leading to money loss.For seniors who do not have the ability to prevent ability, there is no face -to -face service, which is indeed more likely to lead to fraud.After all, digital traps are new problems. Young people and intellectuals are still invincible, and they should be more considerate of the anxiety of the elderly.
This seemingly trivial and subtle things may be a challenge to the elderly. Whether it can be more properly handled will reflect the degree of digital tolerance in Singapore.According to media reports, the relevant parties have actually thought of many methods to provide education and solution to the elderly, including the digital ambassador at the contact office and the library, and answer questions at any time, and even arranged for them to avoid psychological obstacles.The elderly teach the elderly to achieve the purpose of encouraging and relaxing.
These efforts have gradually achieved results. More years of elderly people who are more familiar and accustomed to daily digital operations such as buying things, but there are not many usual opportunities such as ordering restaurants and banking business.Remember to operate.In addition, many affairs in public and private sectors have been treated in application, which will make the elderly step by.Each application has its own usage. The design of some applications is actually difficult to use, and it is not friendly. The page design is too complicated, the font is small, the text is many, and there are no different Chinese choices. Even the touch method may be wrong.There are also some to connect to the credit card, and some input amounts must be decimal. Some of them are not confusing.
For designers in the digital industry, what must be kept in mind is to compare the heart. If you consider the needs of the elderly during design, listen to and pay attention to the feedback of the elderly during the design stage, the product will have a better effect.Instead of treating the design program as an opportunity to express skills, the more complicated the better.If you can easily understand how to use it, everyone will definitely use it, so the function of the application will be maximized.From a good neighborhood shopping voucher, the convenience of use is worthy of recognition, showing the intention of the designer's thinking from the perspective of the user.Yang Liming pointed out that the neighborhood shopping vouchers also have paper for the public to ask for it, which is also considered the needs of the people.
Digitalization is the general trend, but not the original way of doing things should be canceled or pushed down. Just like today there are paper media, radio broadcasting, etc. for more than 100 years, and stamps for people to send letters.Many public -private areas, especially necessary services, must still maintain existing operations, including face -to -face services, so that many people in the society do not want to hurt their brains to continue to live comfortably and enjoy the right to be ignored.
This is a thing that developed countries must be considerate. It cannot be for the trend. It instantly skipped an era that running for a long time, which led to a large group of people alienating society.
