Author: Yang Xinyu
Last weekend, a middle -aged woman with a mental illness stirred the public opinion field in an extreme move in A Airlines Class China.The cause of the incident was that the woman discovered that another passenger called with her mobile phone during the taxi before the plane took off.Although the passenger closed the phone with the reminder of the stewardess, the woman did not depend on, and claimed that the supervisor claimed to blame the same cabin and pointed out.Personal information, and call the police as required.Under the comfort of the flight attendant, the plane took off smoothly, but the woman still found faults in various ways on the plane. Even during the plane's landing, she got up and asked others to sign the materials they wrote.After the plane landed, because the woman dialed the alarm, several harassed passengers had to be investigated with her for 7 hours.
Under the exposure of the passengers of the same cabin and Weibo blogger@在, the incident has received widespread public opinion.Because the behavior of the female passenger was too strange, the public had a strong curiosity about the supervisor.Unexpectedly, the results of the survey were surprising mdash; mdash; it turned out that this woman was not a supervisor, but a patient with mental illness. Because he was employed by Air China, he could take Airlines for free, and he was very familiar with complaints.process.It was the special background of this series that made her staged this ridiculous farce in the flight.
Soon, people pointed the doubtful spear heads to Air China: Why did the company so indulge in the employee with mental illness, not only did not limit their flights, but also provided the benefits of free opportunities?At the same time, some media also questioned the police to take away the passengers involved, and asked for a 7 -hour transcript. They believed that such a result objectively made the wishes of the troublemaker and harmed the interests of innocent passengers.
In response to these doubts, Air China quickly responded: According to the labor law, because the woman suffered from mental illness, Air China could not dismiss it, and the free opportunity rights they enjoyed were also the standard benefits of Air China employees because it was timeThe mental illness of the famous women is intermittent attacks, and it is not serious enough to affect the flight safety. The airline has no reason to refuse its opportunity. The on -board flight attendant can only treat his complaints in accordance with the standard process because he does not understand his condition.At the same time, many netizens explained the actions of the police: Since the woman took the initiative to call the police after the plane landed, the police had to go to the police in accordance with the regulations and conducted investigations and transcripts.There is no way at the airport.
Looking at these explanations, each one seems to have no problem.Is the rules of labor law wrong?of course not.Is it wrong for Air China to provide standard benefits for their employees?There seems to be no.Do you must not take the opportunity for patients with mental illness?Related regulations are not said.Do the airport police have to go to the police after receiving the report?The answer is naturally certain.However, under this seemingly right processing, such ridiculous things happened, which not only caused the rights and interests of many innocent passengers to be damaged, but also caused the public's dissatisfaction and concerns about flight management.The situation should never be regarded as normal. The relevant departments should also review it carefully and reflect on it.
From the perspective of cutting all aspects of the incident, the responsible person in almost every link can say that the responsibility is not on me.However, if we regard the management of the opportunity and the on -board order as a whole, we will find that there is a problem with the overall coordination ability.The ideal situation should be: In the internal passenger management system, Air China marked the passenger's situation to ensure that the passenger personnel knew the correct judgment of the abnormal moves;Under the conditions of special circumstances, make soothing and warning, rather than letting him harass other passengers; the airport police first communicate with the flight attendants after receiving the alarm call, and have a fully understanding of the outline of the incident to avoid not being unharmed.Necessary trouble.
Although a psychiatric patient is a case, although it is an example, it shows the lack of coordination mechanisms between the flight safety management. In this regard, the relevant parties should also be considered to be considered.
