(Hong Kong Comprehensive News) Employees of Lin Shaobo, chief executive of Cathay Pacific Airlines, said that the three flight attendants made improper comments on passengers, which caused the company's recovery and severely damaged the image of Hong Kong and Cathay Pacific.
Comprehensive Bloomberg and Ming Pao reported that Lin Shaobo issued the above conversation in the internal letters sent to employees on Thursday (May 25).
He said that the incidents were widely circulated in mainland China and Hong Kong media, which seriously combined the image of Hong Kong and Cathay Pacific. In order to protect the interests of the company and even all staff, Cathay Pacific must take action quickly.
He also noticed the recent comments from the outside world. He believed that this incident was not just a single event, but a passenger's long -term view of Cathay Pacific, that is, the company failed to provide high -quality services to customers with different backgrounds.Cathay Pacific needs to solve deeper problems.
Cathay Pacific's major shareholders are the British Swire Group, which holds 45 % of the equity.Cathay Pacific has suffered from suffering inside and outside in recent years. During the crown disease epidemic situation, he struggled to survive, and layoffs and salaries caused employees to be low. After some employees were involved in anti -repair case protests in 2019, the company's handling method also attracted criticism from Hong Kong government and Beijing.Essence
Cathay's stock price fell 2.5%on Thursday, the largest decline since March 10.
On the other hand, on Wednesday (May 24), the Cathay Sky Workers' Conference said that the three flight attendants involved were deeply fired and urged Cathay Pacific to face the problem from the source to enhance the morale of employees.A statement issued on Thursday said that the union is an independent union, "never represents Cathay Pacific" "the company does not accept, supports or agree with the association's position on the matter."
Since the abolition of the epidemic restrictions in Hong Kong, Cathay Pacific passenger traffic has gradually recovered. In April, it increased by 3200%to 1.38 million in April, but this is still only about half of the 2019 level.
