Early
Ji Yan Chunqiu
In the past few days, a woman's videos of the 4S shop in Mercedes-Benz, Xi'an, have been speaking on the Internet.In the video, the woman was sitting on the hood of a Mercedes -Benz car, hissing exhaustedly to the surrounding 4S shop staff crying and complaining about his car purchase experience, it felt helpless.
The woman claims that she is a graduate student. In order to celebrate the 30th birthday, more than 200,000 down payment (RMB, the same below, about 10,000 S $ 10,000) bought a Mercedes -Benz car with a total price of 660,000 in the store, but the car has not drove yet.Out of 4S shops, the engine has an oil leakage.After multiple communication, the 4S store only agreed to replace the engine, and it was not possible to change and return.The woman feels that she has always been perfunctory, and I feel helpless to make a 4S shop.
The woman said that she was too reasonable, but this incident made her for decades of education.If you talk to me, I will not sit here and shame.Now that the Internet is so developed, what do I do for people to the Internet?I don't want this face today.I want to say today, I think there is still justice in this world.
It cost hundreds of thousands of luxury brand cars to encounter a secondary product. As a result, the result of the 4S shop is that the new car needs to change the engine. It is difficult to accept who this happens.According to the regulations, the victim has the right to request a car or a full refund. If the 4S shop is proved to be fraudulently fraud, the victim may also require a three -fold compensation of the car purchase.
But common sense or regulations, it is possible to go in reality.No, this Mercedes -Benz 4S shop in Xi'an is a cheating word plus drag word. From the beginning, it promises to replace and retreat, and it becomes a three -package repair, that is, replace the engine.Imagine that a new car worth more than 600,000 yuan has to change the engine without running a few kilometers, and not to mention how much discounts about the follow -up quality of the car and how much the residual value of the transfer of the transfer, who can bear the bad heart of this new car?
As a result, Wen Qinbin's female graduate student was completely angry.She gave up rationality, tore off Sven, and jumped into a 4S shop's hood in the eyes of the public.This seemingly uncivilized scene is actually the result of ineffective communication.After the rapid spread of the Internet, the success of the female owner's splashed rights has attracted the attention of all sectors of society.
The outbreak of the female car owner was almost supported by public opinion. Even the official media did not criticize this more extreme way of defending rights. Instead, they accused the 4S stores of bullying customers with the majority of netizens, asking 4S stores and relevant departments to give a statement.
The people's micro -reviews of the People's Daily said, throwing away Sven, tolerance and crying, how difficult it is for ordinary people to defend their rights.The arrogance and push of the store involved not only smash the company's signboards, but also hit the city brand.To enhance the image of the city, it cannot withstand the loss of similar events.The regulatory authorities have been involved, while restoring the truth, they need to be strict.
Xinhuanet published a comment saying that patient communication was not valued.The distribution of troubles should not be the normal social state, and loyalty and sincerity should not be bullied.The attitude of the store involved not only smashed its own brand, but also missed his conscience!While restoring the truth, the relevant departments must also be strictly strict and give the public an explanation!
The Xi'an Market Supervision Department also acts urgently and organizes the person in charge of the 4S shop involved in the dialogue and negotiation with the female owner.Yesterday morning, the market supervision department announced the investigation of the 4S shop involved and instructed it to refund the car as soon as possible.
At this point, the female owner seems to have got a more satisfactory result.However, the result that the normal negotiation can be obtained in theory must be obtained after being attracted by the attention of public opinion, which fully shows the difficulties and bitterness of consumers in reality.
Take this 4S shop involved as an example. Before the female owner made trouble, the store was exposed by the media that there were many incidents of infringing consumer rights, including new car leakage, instrument faults, violent maintenance, etc., butMost can't be caught.It is conceivable that if the female owner has not made things in the world through spoiling this time, whether her legitimate rights and interests can be maintained is indeed a problem.
Think of various fancy rights protection of medical troubles and school troubles that emerge from time to time. Although some people are unreasonable, consumers lack effective rights protection paths when facing strong opponents, which is also an important reason for the endless row protection.
Generally speaking, the situation of China's consumer rights protection is high, and the situation of small rights protection channels is still common.This situation can easily spill and even defend their rights. As a result, it has encouraged the bad atmosphere of the honest people.This is not a good thing for consumers, merchants and the whole society.
