Didi Chuxing APP on Monday (November 27) in the evening, the company compensated all users 10 yuan (RMB, the same below, about S $ 1.88) coupons, but some netizens reported that the coupon could not be unable to failreceive.Didi responded that the amount of compensation coupons was not limited, but the number of receivers is currently more and tried to receive it later.
Didi Wednesday (November 29) issued an apology statement in the applet and stated that the company will complete the settlement in the next 24 hours for orders that are affected during the failure.Will be returned to the multiple parts.At the same time, Didi prepared a 10 yuan taxi ticket reduction for all users for apology compensation.
However, according to Chinese media reports, some netizens reported that the coupon was abnormal and could not receive it.In this regard, Didi Mini Program online customer service responded, "Compensation vouchers are not limited, and there are currently many people who receive more people.Platform feedback, Didi Chuxing APP "collapsed", unable to display positioning and could not take a taxi.Didi Chuxing responded that night that due to the system failure, the Didi APP service of the Didi APP that night had abnormal, and the technical personnel were restored urgently.
Didi Chuxing posted on Wednesday that the company launched an internal review survey on the 28th.Preliminary determination is that the cause of the accident is that the underlying system software fails, not the "attack" of the Internet. In the future, it will conduct in -depth investigation and upgrading of hidden dangers of technical risk to comprehensively guarantee the stability of the service and do its best to avoid similar accidents.At present, all the services of Didi App have been restored.
