Source: China News Agency
China Consumer Association (referred to as "China Consumer Association") The 2024 "Eleventh" holiday consumer rights protection public opinion analysis report released on October 18 shows that holiday consumers are mainly concentrated in safety management, pricing charges, accommodation reservationsIn terms of aspect.Among them, in terms of accommodation reservation, the platform's requirements for "seeing flowers in the fog" and even hidden "killing recruiters" during the booking and withdrawal, giving many consumers "plug".
In terms of security management, the report monitoring found that the problem of tourists and congestion is relatively prominent, reflecting that the ability to undertake after the "explosion" of emerging punch -in areas is limited.For example, Shanxi's "Little West Sky" scenic spot, because of the black mythology of the game: Goku became popular, but the scenic area had inconvenient traffic, small scale, and incomplete supporting facilities. Many tourists shouted "bad reviews".In addition, the risk of wild tourism in individual scenic spots has increased.Recently, the videos of Douyin blogged in Ai Jiangshan alone became popular on the Internet.The Aihanshan Scenic Area issued a security warning to this, don't go to the unknown area.
In terms of pricing charges, tourists are often reflected in the situation of the scenic spot projects alone and providing high -priced services for vendors.For example, the "Zhangjiajie Scenic Area" was accused of disassembling it into nearly 20 scenic spots, and each small scenic spot was charged separately to attract controversy.In addition, tourists from the Lushan Scenic Area in Jiangxi bring their own instant noodles for 5 yuan (RMB, the same below, about S $ 0.92) to open the water fee. The toll dispute has also attracted widespread attention from netizens.The report pointed out that information is spread rapidly now, and the scenic spot should reflect on the "small" problem to avoid causing "big" trouble and affecting consumer travel experience.
For accommodation reservations, issues such as temporary price adjustments in hotels and platforms and issues such as difficulties and difficulty refund are widely questioned.The report shows that the current hotel order cancellation forms are diverse and the regulations are complicated. There are various forms such as "paying cancellation", "time -limited cancellation", and "non -canceled". Some consumers have not noticed the relevant regulations when booking hotels.After more than 1,000 yuan, after multiple communication, the platform only agreed to refund half of the fee.In addition, consumers have reported that the price increases by 6 times after being canceled in advance. In the face of high housing prices, it can only be forced to withdraw from the bill.These issues reflect the opaque policy of the hotel's reservation platform, which makes many consumers "block".
