Cathay Pacific will investigate the reason for the cancellation of the flight and impl

Cathay Pacific has continuously canceled flights since mid -December last year. The Hong Kong Civil Aviation Department requested to explain that Cathay Pacific claims that the reason for the cancellation of the flight will be investigated and the improvement plan will be implemented.

Comprehensive network media "Hong Kong 01" and Radio Hong Kong reported that Cathay Pacific issued a statement on Wednesday (January 10) saying that in orderThe average flight of 12 flights is canceled, the relevant procedures have been completed, and the affected customers have been notified for the latest arrangements.

Cathay Pacific operation and aviation service president Mai Haoyun stated that temporary changes in flights not only have the expectations of customers, but also not meet the standards of Cathay Thailand. Therefore, he is now leading a working group.Follow up and investigate the cause of the incident, and implement improvement plans to provide reliable and high -quality services for Hong Kong citizens.

Mai Haoyun acknowledged in the statement that the number of waiting agents needed for Christmas and New Year.He explained that the January ’s pilot duty table was made as early as mid -December, and the problem of insufficient pilots continued to January.In order to ensure the stability of the aviation operation, Cathay Pacific must cancel some flights in the first two weeks of this month. Among them, the number of flights canceled on January 7 involved a total of 27 classes, which will have been reduced one after another.

In addition, in order to ensure that passengers who have reserved the New Year ticket of the lunar calendar can travel smoothly as planned, Cathay Pacific has canceled some of the February flights in advance.Overall, more than 96%of the affected passengers traveling from January 1st to February 29th were arranged for alternative flights within 24 hours of taking off.93%of them are transferred to other Cathay Pacific flights, and other passengers are arranged for flights to partner airlines.

Cathay Pacific has canceled multiple flights since mid -December last year, and it continues to this day. The Hong Kong Civil Aviation Department requested Cathay Pacific to submit a report to explain before the end of January, and urged Cathay to notify passengers related arrangements early.