The China Consumers Association organized nearly 1.4 billion yuan in economic losses t

According to data from the China Consumers Association, in 2022, the National Consumer Association Organization solved more than 915,700 complaints for consumers, and recovered its economic losses of 1.37767 million yuan (RMB, about 267 million million yuanNew Yuan).

According to the analysis of the 2022 complaints released on Wednesday (February 15), the official website of the China Consumers Association, last year, the National Consumers Association Organization accepted a total of 1.15 million complaints of consumers, resolved 915,752, and resolved to solve the solutionRate 79.5%.Analysis of the number of complaints shows that food, clothing, automobiles and parts, communication products, and shoe residential products complaints for the top five.Compared with 2021, cosmetics, food, jewelry complaints have increased higher, and other categories growth is relatively slow.

According to the report, in the specific service complaints, the top five complaints are: operating Internet services, catering services, training services, mobile phone services, beauty and hairdressing.Compared with 2021, the mobile phone service enters the top ten complaints of service categories. Among them, mobile phone services have increased higher year -on -year, and network access services have decreased more year -on -year.

The analysis of the complaint hotspot shows that the increasing increasing complaints of the consumer -related consumer disputes and the shutdown of operators' shutdown roads significantly increased in 2022.At the same time, new and old issues in the field of large commodities and online services are intertwined, such as binding sales and rotten problems in the field of real estate consumption, the problem of unfair formats in the field of automobile consumption, and the payment of money in the field of training servicesThe problems, as well as the "routine" in the field of membership service, have also troubled consumers.

The China Consumers Association recommends that the regulatory authorities should increase regulatory efforts to eliminate obstacles and blocks that affect the recovery of consumer confidence, and weave the consumer safety protection network.At the same time, enterprises should pay attention to optimizing business philosophy, improving operating measures, and better improve consumer recognition and demand.Consumers must also establish the correct concept of consumption to help consume upgrade.