The Hong Kong -Thai Consumer Council signs an agreement to set up a complaint mechanis

Hong Kong and Thai Consumers' Committee signed a cooperation agreement to set up a complaint mechanism in the two places.

According to the official website of the Hong Kong Consumer Committee, the Hong Kong and Thai Consumer Council signed a cross -border consumer dispute cooperation agreement on Thursday (October 24) in Hong Kong to establish the two places and the interoperability of complaint cases in orderStrengthen the cooperation of cross -border consumer disputes.

This is the fourth degree with the Asian region after signing a cooperation agreement with the South Korean Consumer Academy in 2017 with the South Korean Consumer Academy, the 2018 National Life Center in Japan, and the Singapore Consumer Association in 2019, and the Singapore Consumer Association in 2019.The Consumer Protection Organization signed similar agreements to create a more secure and peaceful consumer environment for consumers in the district.

According to the cooperation agreement, whether it is Hong Kong consumers in Thailand, or Thai consumers in Hong Kong, when there is a dispute with local merchants, they canOrganize complaints.

With the consent of the complainant, the residential protection organization can send the complaint details and related documents to the other party's consumer protection organization, and the organization assists consumers to resolve disputes.If the merchant proposes a reconciliation plan or has any response, the organization will convey the results to the residential consumer protection organization, and it will be known that the complainant will be.

The interoperability mechanism can solve consumer consumer disputes that consumers in the two places have failed to deal with their residential land and judicial jurisdictions in the past because of their inadequate words and consumers have returned to their residential and judicial jurisdictions.

The Hong Kong and the Thai Consumer Council are convinced that the establishment of the two places and the mutual interoperability mechanism of complaints through this agreement not only allows consumers to seek assistance after returning to the place of residence, but also help to resolve consumer disputes.In the long run, it has also played a positive role in promoting tourism and retail industry.