Cathay Pacific to and from mainland flights add Mandarin air service

(Hong Kong Comprehensive News) Hong Kong Cathay Pacific, which was involved in discriminating against non -speaking of non -speaking of English passengers in May this year, announced that it will give priority to air service personnel who will arrange Mandarin in the flights to and from mainland China.recruitment.

According to Hong Kong 01 and interface news reports, Cathay Pacific ’s Chief Executive Lin Shaobo issued a letter of employee on Monday (June 19) to clarify the company's results of discriminatory storms.In the letter, he pointed out that the working group is actively looking for the crux of the problem, the root cause of the analysis, and the discussion of the improvement plan.

Cathay Pacific flight attendant was accused of discriminating against non -English passengers in late May this year.When a passenger asked a blanket to the flight attendant, because English was not spiritual, he described "Blanket" as "Carpet) and was ridiculed by several flight attendants at the rest of the rest. Some passengers put these these these these.The conversation was recorded, questioning their service level, so that Cathay Pacific Airlines trapped the vortex of public opinion.

After the incident was fermented, many political figures in Hong Kong also condemned, and some public claimed that they had also suffered the same language discrimination.

Lin Shaobo announced that he personally led the cross -department working team to make a comprehensive review.He said in the internal letter from Monday that Cathay Pacific will implement a number of optimization measures in the next few months, including the scope of expanding Mandarin services, recruiting air service staff on the mainland, and improving service cultural training.

Cathay Pacific will give priority to flight personnel who speak Mandarin to the mainland flights, and then gradually expand to other flights.The company also plans to start recruiting air service staff in the Mainland from July.

In addition, Cathay Pacific will also provide new training for the service culture of the air service personnel since July, and ask all air service personnel to participate.