In response to Chinese passengers calling at the counter at the counter at the Singapore Airport of China, they were treated indifferently by local staff and was abused by "being a dog".Employees of local ground agency service providers have now required agency service providers to stop their service qualifications.
According to the surging news on Saturday (May 27), the passenger Mr. Yuan handles the CZ546 flight on the CZ546 flight on Tuesday (23) at Singapore, Singapore.The safety channel seats need to be charged for additional charges to ask the counter staff.
The passenger said that several counter staff was communicating in Chinese at that time, but when he asked the other party if he would speak Chinese, he was informed by a male employee that he did not understand Chinese and refused to answer the passenger's question.EssencePassengers said that when he thought he was discriminated against by Chinese, when he asked the other party's job number and opened a mobile phone record, the local staff suddenly got up to insult it. "You are a dog in three languages (scold me) 'Don't understand people 'words'. "
However, the video provided by the passenger in the report did not record this part of the conversation.It is a dog, and passengers ask "telling who is a dog" and so on.Earthquake personnel also said in the video that the passenger came to "intervene" in their work, but the passenger claimed that there was only one passenger in front of the counter at the time.
Southern Airlines issued a statement on this matter through the official WeChat public account of "Southern Airlines in Singapore in Singapore" on Saturday evening.Southern Airlines said that after receiving a complaint from the insulting complaints of the counter service staff at Singapore on May 23, the investigation was launched in a timely manner, and the passenger continued to strengthen communication with the passenger, and expressed the apology of China Southern Airlines.
The situation states that the counter service staff at the counter serving the local ground agency service provider entrusted by China Southern Airlines. During the service process, the employee had disputes with passengers, and the language was seriously used.At present, China Southern Airlines has requested that agent service providers to stop the qualifications of the Southern Airlines Singapore Sales Department.
China Southern also said that thanking passengers, the media and the public will pay attention to the company's attention and supervision, and expressed that they will carefully summarize lessons, strengthen agency service management, improve the corresponding workflow, and improve the level of external agency services.
After the incident was exposed, many Chinese netizens expressed their dissatisfaction on social media platforms, and also thought of discriminating against non -English passenger incidents in Hong Kong Cathay Pacific Airlines.Three Cathay Pacific flight attendants were accused of taking the English wrong English of the laughed passengers, and after persuading passengers to return to their seats in Cantonese Broadcasting, they described their passengers to "do not understand people's words" and detonated the public opinion field in mainland China.Afterwards, Cathay Pacific apologized for four times within three days, and quickly fired three air waiters involved on Tuesday (May 23), but public opinion has not been cooled.
However, most netizens believe that the Southern Airlines incident was just an ordinary passenger and local personnel. Although improperly used words, it did not involve discriminating Chinese passengers.
