After investigating a audio who laughed at passengers, Hong Kong Cathay Pacific fired three vacant staff involved.
According to many media reports in China, Cathay Pacific announced the dismissal of the three of them after the investigation.According to a statement issued in the evening of Tuesday (May 23), the CEO of Cathay Pacific Apology apologized to passengers and all walks of life on this matter, saying that "the behavior of individual employees seriously violated the company's rules and regulations and moral guidelines, Cathay Pacific will adhere to the zero toleranceAttitude, never tolerate. "
Lin Shaobo emphasized that in order to avoid similar incidents, he will personally lead cross -department working team to make a comprehensive review, re -examine the service process, personnel training and related systems to further improve Cathay Pacific's service quality.Among them, "the most important thing is to ensure that all Cathay Pacific employees must respect travelers from different backgrounds and culture, and provide professional and consistent services in all service areas."
A mainland Chinese netizen on Social Website on Monday (May 22), a real name reported that Cathay Pacific air service personnel discriminated against non -English passengers.The mainland passenger posted that when he boarded the Cathay Pacific flight CX987 on May 21 from Chengdu to Hong Kong, his seat was close to the air waiter for meals and rest.After seating, the empty service personnel complained in English and Cantonese.
The passenger uploaded the relevant recording showed that some vacant people took the funny machine on the mainland passengers to say the English of Blanket as a carpet (carpet).You can't get it "" The carpet is on the ground. "
This post is quickly fermented on the Internet, and many netizens also listed their unpleasant experience when they took Cathay Pacific.Cathay Pacific issued a statement on Monday night to apologize to the passenger's unpleasant experience, emphasizing that it will seriously investigate the treatment incident.
Cathay Pacific issued a statement again on Tuesday, saying that it attaches great importance to the incident. At present, the flight task of the air service personnel has been suspended, and an internal investigation will be launched in real time. The results will be announced within three days.
