The annual "Double Eleven" shopping festival kicked off, the Chinese Consumer Association issued a document reminding consumers to strengthen their own awareness of rights protection., Avoid consumer routines.NotA consumer reminder was released on Wednesday (November 9) to remind consumers to consume scientific and rational consumption, prevent and avoid merchant's promotional routines, strengthen their awareness of rights protection, and beware of various types of telecommunications fraud.
"Double Eleven", merchants have launched various promotional methods to attract consumers, including pre -sale, full reduction, red envelopes, coupons, etc. Complex fancy marketing also confuses consumers, causing consumers to complain.NotDetailed understanding of the payment time and the end payment time, refund conditions, and the conditions of the use of coupons, the scope and period of discounts, etc. After paying attention to the consumer payment of the "deposit", if you do not pay the end payment within the prescribed time, or do not want to buy this piece for your own reasons, you do not want to buy this piece.The product is not refunded.NotClarify the rules of the premium time, preservation method, and price scope in advance, and consult the merchants and platform customer service in a timely manner. If necessary, retain chat records, screenshots of advertising pages, and other evidence to facilitate the production of rights when disputes.NotAffected by the control of the region, the logistics is limited or suspended, and the time of receiving the delivery cannot be guaranteed. Therefore, consumers are advised to confirm whether the goods can be shipped with the merchant and logistics customer service before placing an order, because if the courier stays on the way or is intercepted to refund the shipping goodsLand may cause unnecessary property losses.NotE -commerce operators can really be centered on consumers, so that they are conducive to the people, more transparent and sincere, less calculations and routines.
