Source: Ming Pao
Ming Pao Society Review
After the Hong Kong epidemic, the tourism industry reproduces vitality, but the chaos that has been repeatedly criticized before the epidemic has also rehabilitated.In the area of Tu Gua Bay and Hongyu, there are a large number of friends in mainland China group every day, waiting to enter the designated restaurants to enter the meal, and arrange to affect the tourist experience of the group friends, leaving a bad impression on Hong Kong., Affecting the residents in the area, if you go, it will cause grievances.The SAR Government and the Tourism Supervision Bureau emphasize the rational arrangements and divert group members. However, the land of Hong Kong projectiles has limited reception capacity, and relevant issues can be solved by strengthening management.Although low -cost tour groups must have a supply, the experience before the epidemic has stated that the model of relying on low -cost groups to make fast money is not sustainable in Hong Kong.The upgrading and transformation of the tourism industry can not rely on the intangible hands of the market. The government must play a greater role. If the official determination cannot intervene, the "weight lightweight" situation of the tourism industry has changed significantly.
Frequent bottlenecks should be reasonable
"Winning with quantity" is difficult to last
The surface scenery of the tourism industry in Hong Kong before the epidemic, the actual illness, the lack of new ideas for tourism, excessive focus on shopping, industry ecological distortions, zero group fees, forced shopping and other chaos, constantly overdrawing Hong Kong's tourism reputation;The model brings a large number of passenger flow, affects the lives of residents in the region, and makes locals hate.The tourism industry must be "long -term and long", the disadvantages must be reforming, the selling point must be promoted, and the support of the locals must be used.Essence
Before the epidemic, the mainland low -cost group designated shopping and dining, which was originally concentrated in Tu Gua Bay and Hongzhu.With the low -cost group "restoration", people and traffic congestion have also recovered.During lunch, the friends of the hundreds of regiments were lined up outside the designated restaurant. Although the relevant parties had set up a fence and arranged for group friends to line up, they always occupied a lot of space for pedestrian and residents. For group friends, for a long time, for a long time, for a long timeStanding on the street "Waiting for food", of course, it is not a good tourist experience.The media found that a group of friends ate two meals on the street. After the Tourism Supervision Bureau followed up, it was emphasized that at that time, when there was an elderly passenger waiting too hungry, the tour guide decided to buy takeaway "emergency".Such a poor service has a damaged image.
According to the industry, there were 5 to 7 restaurants in Honglu and Tugua Bay in the past, but the groups of customers were "clear".As a result, the group friends lined up the long dragons, which means that this is the bottleneck problem in the early days of the tourism industry. If the supply is caught up, the situation can be improved.The government's views are also roughly similar. It is believed that this is a technical problem. In the early days of restor, the capacity of the restoration needs to be improved. The management of all parties is better. The impact of people's livelihood is expected to be reduced.Regarding the previous low -cost group forced shopping and other chaos, the Tourism Supervision Bureau emphasized zero tolerance for related issues. The new regulatory system has been implemented last September and must be severely enforced.complaint.
The Tourism Supervision Bureau met with the industry, and proposed suggestions through diverting tourists, waiting for dining on the car to avoid gathering streets, etc.Appointments, and exploring cooperation with the shipping company, arranging meals on board.The management arrangements are inadequate. Of course, it should be rationalized as much as possible. The above practices have some help in theoretically.The number of travel groups in Hong Kong can also increase in the future. If the demand continues to expand, the supply may continue to chase behind; industry and district councilor suggests to divert group customers to Yau Tsim Wong.This is just to pass the problem into other regions, and local residents will complain.Compared with headache and foot pain, the official and industry must face the real core of the problem, that is, Hong Kong cannot continue to go to the travel development model of "winning with quantity" to make fast money.
Drawing from foreign response experience
Discuss with the mainland departments
The mainland has developed rapidly, and the middle -class population is in accordance with different estimates, which refers to more than 100 million, and some refer to nearly 400 million. Many of them will travel out regularly;With travel demand, the mainland has emphasized to develop high -quality tourism in recent years.Both rich and poor can travel, and receiving passengers should not look at their identities and expensive. This is the basic principle, but there are many villains in Hong Kong, and the capacity is limited.The low -cost group weight lightweight mode is also unhealthy, and it is easy to derive many disadvantages and should not be encouraged.Under the laws of the market, low -cost groups have confession, and the industry always has a tendency to give up difficulties. This is the biggest resistance of upgrading and transformation. However, the tourism industry in Hong Kong is reborn and should not take the old road.When the market's invisible hands cannot effectively promote the long -term interests of the society, the government should be strongly involved.
In 2019, the number of outbound tourists on the mainland reached 155 million, which became an important source of tourism income in many local tourism.EssenceSouth Korea's official 7 years ago proposed the so -called "three -striving out of the bureau" elimination system to crack down on low -priced groups of violations of regulations; in Taiwan, the industry had a "lowest group fee" regulation 10 years ago, but some travel agencies did not discipline themselves and continued to desperately grab the low prices at low prices.Guests, even tried to cause serious life accidents due to ignoring safety.The SAR Government should actively learn from other places and take the shortcomings. In addition, they should also actively discuss with the mainland tourism departments and Guangdong -Shenzhen officials to strengthen low -cost regiments.
In recent years, more and more countries and cities have introduced tourist taxes and inbound taxes. Nearly, Thailand, Barcelona in Barcelona in Spain and Venice, Italy.Or for the communities that are affected by a large number of tourists, the relevant taxes are used as some kind of compensation.These methods are also worthy of reference.Of course, the SAR government may worry about strengthening regulation or curbing the demand for low -cost groups with tax policies, which will hinder the recovery of the tourism after the tourism industry.In line with the interests of Hong Kong.
