Hong Kong International Airport's computer system failed on Thursday (March 16), affecting the registration process of departure, leading to a long queue at the registration procedure counter.Li Yongfu, chairman of the Hong Kong Civil Aviation Industry Federation Association, said that the airport has not adopted artificial registration procedures for a long time, and the lack of experience in new employees has confused the scene.
According to the Radio of Hong Kong, the Hong Kong Airport Administration explained that the above situation was caused by the unstable reserve computer signal when the network system was previewed.
Li Yongfu, chairman of the Hong Kong Civil Aviation Business Association, said on Friday (17th) on the Hong Kong and Taiwan programs that more than 6 am on Thursday has been notified due to the delay in the system of problems.It is still dealing with how many passengers are actually affected by statistics, but there are many affected flights.
Li Yongfu said that on Thursday, people need to handle registration procedures for passengers and use other methods to check materials. They also need to manually enter materials for passengers to extend the entire registration procedures.
He said, he has never heard that the machine management bureau has done system failure exercises in the past, and the airport has not registered with passengers for a long time. Most of the old employees who have dealt with before.I have never had this experience, and I need to receive training again.
He also said that some passengers who need to transfer to the original flight have not been able to board the original flight. Some airlines have changed their tickets for free for them, and because the original flight is full, it is necessary to spend additional to some delayed flights.After the good, passengers accumulated by guidance did not decide until the afternoon.
Fang Baoqiao, the honorary chairman of the Hong Kong Information Science and Technology Chamber of Technology, said on the same program on Friday that all system tests must be risky.Arrange the relevant flow to other registered counters, which will not stop the entire operation.
According to the online media "Hong Kong 01" report, Chen Hengzheng, chairman of the Legislative Council Traffic Affairs Committee, said that he believes that the Machinery Authority only feels that only a few flights will be affected, and the time of the accident will not pay attention to the peak period.No active announcement, but many passengers may need to transfer. If they miss the flight, all the itinerary will be affected.He hopes that the Bureau of the Machinery Management Bureau will learn from the experience. In the future, there will be relevant situations to inform the passengers to inform the passengers.
He also said that this time it is an individual incident that it does not often occur for a long time. It is believed that it will not cause much impact on the airport image. HoweverThe Bureau of Machine Management attaches importance to.
