继上个月歧视非英语乘客事件后，Hong Kong Cathay Pacific announced on Monday (June 19) that it will give priority to the air service staff who will join the Mandarin -speaking aircraft on the trip to mainland China and start recruitment projects on the mainland in July.
According to the online media "Hong Kong 01" report, Cathay Pacific CEO Lin Shaobo sent a letter on Monday to employees, and briefing three weeks ago, he personally led the results of the cross -department work group.He said that the company is actively looking for the crux of the event, the root cause of the analysis, and the discussion of the improvement plan.
Lin Shaobo said that Cathay Pacific will implement a number of optimized measures in the next few months, including the scope of expanding Mandarin services, recruiting air service staff on the mainland, and improving service cultural training.
He said that Cathay will start the project of recruiting air service staff in the mainland in July to further expand the Mandarin service team.
Lin Shaobo also said that it will give priority to adding Putonghua aircraft personnel to the mainland flights, and then gradually expand to other flights, and ensure that the flights of each class to and from the mainland will have Mandarin cabin broadcasts from August.
In addition, the brand of the cabin waiter will clearly show the language that can be provided, including Mandarin and other Asian languages.If the cabin waiter can use more than one kind of language in Asia, you can get a newly added allowance every month.
Cathay Pacific flew from Chengdu from Chengdu, Sichuan to Hong Kong on May 21. Three stewardess was accused of discriminating against non -English passengers.Cathay Pacific has apologized many times and fired three air service staff involved.Hong Kong Chief Executive Li Jiachao also took the initiative to respond to the incident, saying that the air service staff said and harmed the feelings of the mainland compatriots, and was disappointed.
